+44 (01347) 821 972 info@the-eps.org

We are delighted to announce that our Spring Programme of educational events will continue with the latest in our series of webinars, open to both members and non-members of the EPS.

Humanising Language and Communication in Emergencies will be held on Wednesday May 12th 2021 between 10am-12noon. The event is an Emergency Planning Society Webinar, hosted by its Human Aspects & Community Resilience professional working group.

Event overview

There is no doubt that communication during emergencies has significant impact on behaviour and there is a plethora of information and guidance on timing, appropriateness to audience and content.

The Human Aspects and Community Resilience Professional Working Group of the Emergency Planning Society are interested in how the use of language (including unspoken/body language) can also assist in recovery – the use of words and phrases can have both a positive and detrimental effect on people’s wellbeing.

In some cases, the damaging effect of language, most often unintentional, used at the frontline and also in public speeches can be detrimental and long lasting.

Communication can also provide a positive turning point for people’s recovery whether it’s said, written or translated. Timing, context and tone is fundamentally important as well as consideration of the intended audience and potential impacts.  Embedding empathy in messaging whether it’s a leaflet, official briefing, public speech, or supporting someone at the frontline can be learnt.  Continuous care is necessary.  Language used across command and control during collaboration, whether it’s meetings, documentation, working groups, or correspondence should be respectful and humanised.  Mistakes can be made which can be damaging to responders too. The webinar will explore this.

By the end of the webinar attendees will have:

An appreciation of the meaning and importance of appropriate, timely communication for addressing humanitarian objectives in emergencies considered helpful and unhelpful examples of language, messaging and communication around disasters

Learned how human aspects were considered in public messaging for the communities affected by the Salisbury Poisoning Major Incident

Been introduced to key principles and a practical tool for crisis communication following collective trauma

If you have any questions for the speakers, these can be forwarded prior to the webinar via the registration form,  by emailing info@the-eps.org or during the webinar via Q & A form or the chat.

Please note this webinar will only be recorded for notes purposes and will not be made available following the webinar.

Follow up session
A follow-up session will be held on Tuesday May 25th at 19:00hrs via a HAG & CR hosted huddle.  Consolidating the learning and highlighting the practical tips for emergency planning, crisis communication and disaster response/recovery activities going forward.


Attendance at the webinar is free for members of the Emergency Planning Society and registration is via a Zoom invite (members only). Members have been emailed the link via the Weekly EPS Member Update.

Members can invite one guest to attend free of charge.  Registration via info@the-eps.org. Please forward contact details of guest to info@the-eps.org

Non Members who are not invited guests of a member Fee £30 – Registration via info@the-eps.org

Continued Professional Development (CPD) for these events will be as follows:   based on potential level of learning and development you can claim up to 1 CPD hour per hour attended and 2 CPD point for attending both events.

Our Speakers

Dr Anne Eyre

Dr Eyre is an independent consultant specialising in psychosocial aspects of major incidents, emergency planning and disaster management. In addition to research and training her consultative role includes providing professional advice and support to organisations addressing humanitarian impacts and needs following disasters. Recently this has included membership of London’s Excess Deaths Management Group and its Covid-19 Comms response, and assisting in the development and delivery of multiagency information and communication strategies as part of Manchester’s ongoing response to the 2017 Arena attack. Anne is an Advocate with EPICC (Emergency Practitioners in Crisis Communication) and Liaison Officer for Disaster Action, a charity whose members represent the collective direct experience of over 30 disasters as directly affected bereaved people and survivors.

Tracy Daszkiewicz

Tracy is Director of Public Health at Wiltshire County Council and has worked in health and social care for over 25 years, starting her career in the voluntary sector supporting people living with or affected by HIV. Tracy moved into Public Health in 2003 and lobbied for changes to ensure young parents had access to education, to challenge exclusion from school and to challenge homophobia is education settings. Tracy focused on Sexual Health and Sexual Violence for many years before becoming a consultant in Public Health and expanding into safer communities, where she developed process and practice against domestic abuse and to recognise the risk to vulnerable people from the public and private  places we live, such as criminal exploitation and cuckooing. She became the Director of Public Health in 2017 and four months later became part of the team that dealt with the response and recovery to the Nerve Agent attacks in Salisbury.